Registered Hyke & Byke products are guaranteed their lifetime to the original owner against manufacturing defects in materials and workmanship. We are proud of the quality of our products and stand behind them with our lifetime warranty. To request a warranty claim, register below and then Click Here to begin the process.
If a Hyke & Byke product covered by this warranty fails due to a manufacturing defect we will replace the product (limited to 1 full replacement).
Note: Amazon orders needing to be returned for a refund should be returned on the Amazon.com platform. For issues with Amazon orders, please contact us at firstname.lastname@example.org
This warranty does not cover damage caused by accident, improper care, negligence, alteration, abuse, misuse, or an act of nature (fire, flood, moths, etc.), snags, stains, pilling, discoloration from the natural breakdown of colors and materials over extended time and use, deterioration, burns, or damage from normal wear and tear. For damage not covered under warranty, we will do our best to inform the customer of the most economic means of repairing the product. For many such issues, we recommend Gear Aid products.
SIMPLY, OUR WARRANTY IS HERE TO COVER ANY DEFECTS IN MANUFACTURING OF THE PRODUCT. IT DOES NOT COVER NORMAL WEAR AND TEAR OR USER DAMAGE.
For warranty evaluation, open a warranty claim by Clicking Here. Upon approval, you will be provided with steps to continue the process. Hyke & Byke is not liable for lost in-bound packages. Please make sure the product is clean prior to shipment. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
For international warranty claims (outside the United States), shipping and duty fees are the responsibility of the customer.
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